Processes (Formulas, directions, policies, recipes, etc.) are important, but only as long as they are the best way to achieve the outcome. Focusing on getting the process right instead of the outcome tends to produce rigidity and mindless adherence to “this is how we’ve always done it” or “this is what the directions say” or … Continue reading
a few ideas from rick whitter
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For whatever is in your heart determines what you say. (Matthew 12:34 NLT)
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We are what we think.
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